VALVETRONIC DESIGNS WARRANTY & RETURN POLICY

1. Limited Warranty Overview

All products manufactured by Valvetronic Designs are guaranteed to be free from manufacturing defects in materials and workmanship at the time of sale.

A manufacturing defect is defined as any characteristic of the product that arises during the manufacturing process and impairs its usability for the purposes for which it was designed and manufactured.

Valvetronic Designs products are guaranteed to fit and function as designed for their intended vehicle applications, provided the vehicle has not been modified or incurred structural damage.

Sound and Tone Disclaimer: Exhaust sound and tone are subjective characteristics and are not considered warrantable defects. Dissatisfaction with the sound or tone of an exhaust system does not qualify as grounds for warranty coverage or return.

Warranty coverage begins on the original date of purchase and applies exclusively to the original purchaser. All warranties are non-transferable and may not be assigned to another party.

2. Warranty Coverage by Product Category

2.1 Exhaust Tubes and Welds

Coverage: Lifetime of Ownership Limited Warranty

304 stainless steel and titanium exhaust tubes and welds are covered against defects in materials and workmanship, including penetrating rust, for the lifetime of ownership by the original purchaser.

2.2 Mufflers and Resonators

Coverage: 3-Year Limited Warranty

Mufflers and resonators are covered against defects in materials and workmanship, including penetrating rust, for three (3) years from the original date of purchase.

High-Temperature Muffler Coating: 1-Year Limited Warranty

High-temperature muffler coatings are covered for one (1) year from the original date of purchase.

Coverage does not include discoloration or damage resulting from:

• Heat exposure

• Chemical exposure

• Improper or insufficient maintenance

• Road salt, brine, or other road treatments

• Road debris

• Abuse or misuse

2.3 Catalytic Converters

Catalyst Performance Coverage: 25,000 Miles

Valvetronic Designs warrants that the catalyst in its new aftermarket catalytic converters is free from defects in materials and workmanship that would cause the converter to fail to conform to applicable EPA emission testing and OBDII system compatibility criteria.

This coverage extends for 25,000 miles from the date of installation.

External Shell Coverage: 5 Years or 50,000 Miles

The catalytic converter's external shell, including end pipes, is warranted against corrosion and defective welding for five (5) years or 50,000 miles from the date of installation, whichever occurs first.

2.4 Valves, Valve Accessories, and Electronics

Coverage: 1-Year Limited Warranty

The following components are covered by a one-year limited warranty:

• Vacuum pots

• Electronic remotes

• Mechanical valves

• Heat shields

• Other exhaust accessories

• 12V vacuum pumps

• RF modules

• Electronic controllers

2.5 Exhaust Tips

Coverage: 1-Year Limited Warranty

Exhaust tip finishes are covered for one (1) year from the original date of purchase.

This warranty does not cover discoloration or damage caused by:

• Heat exposure

• Chemical exposure

• Improper or insufficient maintenance

• Road salt, brine, or other road treatments

• Road debris

• Abuse or misuse

3. Warranty Exclusions — What Is Not Covered

Modification of a product's original design or function through cutting, welding, bending, or other unauthorized alterations voids all aspects of the warranty.

The warranty is also void if a product is subjected to abuse, misuse, mishandling, or unauthorized repairs.

The Valvetronic Designs Limited Warranty does not cover products or components determined to have been damaged by or subjected to any of the following:

• Improper Installation: Damage resulting from incorrect installation, inadequate mounting, or improper fitment.

• Unauthorized Modifications: Alteration, modification, or combination with other parts outside the product's intended design.

• Normal Wear and Tear: Expected deterioration associated with regular use.

• Cosmetic Damage: Surface imperfections, discoloration, scratches, or other cosmetic changes not attributable to a covered manufacturing defect.

• Water and Moisture Damage: Damage caused by moisture exposure or water immersion.

• Accidents and Environmental Damage: Damage resulting from accidents, impacts, road hazards, obstacles, or environmental conditions.

• Racing and Misuse: Damage resulting from racing, negligence, improper operation, abuse, or misuse.

• Acts of God: Damage resulting from natural disasters or other uncontrollable events.

• Intentional Damage: Theft, vandalism, or other deliberately inflicted damage.

Valvetronic Designs reserves the right to evaluate warranty claims to determine whether the reported condition qualifies as a manufacturing defect under this policy.

4. Professional Installation and Thermal Protection

All Valvetronic Designs exhaust systems must be installed in accordance with applicable product instructions by a qualified automotive professional familiar with high-performance exhaust systems.

The installer is responsible for verifying:

• Proper exhaust alignment and positioning

• Correct mounting and secure installation

• Appropriate exhaust outlet positioning

• Adequate clearance from surrounding vehicle components

• Proper installation and retention of all required heat shields

• Correct placement of thermal barriers, brackets, and other protective equipment

Important Safety Requirement

No vehicle should be operated with an exhaust system that contacts surrounding components, directs excessive heat toward vulnerable components, or otherwise creates an unsafe thermal condition.

If additional thermal protection is required due to the vehicle's configuration or installation, the installer must contact Valvetronic Designs for guidance before operating the vehicle.

5. Vehicle Modifications and Operating Conditions

Modifications to a vehicle may significantly affect exhaust temperatures, exhaust flow, and thermal exposure.

These modifications include, but are not limited to:

• Engine tuning or ECU modifications

• Catalytic converter changes

• Aftermarket headers

• Forced-induction system modifications

• Exhaust configuration changes

• Vehicle bodywork modifications

• Changes to factory-installed thermal protection

Valvetronic Designs does not warrant compatibility with vehicle modifications or configurations outside those expressly identified as supported in the applicable product documentation.

Customers and installers are responsible for confirming that the exhaust system is suitable for the vehicle's configuration and operating conditions.

6. Inspection and Discontinuation of Use

Customers and installers must inspect the exhaust installation before initial operation and periodically thereafter.

Additional inspections should be performed following:

• Vehicle service or maintenance

• Modifications to the exhaust system or surrounding components

• Vehicle impacts or contact with road obstacles

• Any indication of abnormal heat exposure

If any of the following conditions occur, vehicle operation must be discontinued as soon as it is safe to do so:

• Unusual or excessive heat

• Smoke

• Burning odors

• Melting of surrounding components

• Deformation of vehicle components

• Other indications of unsafe exhaust operation

A qualified automotive professional must inspect the vehicle and exhaust installation before further use.

7. Limitation of Liability and Exclusion of Damages

To the maximum extent permitted by applicable law, Valvetronic Designs shall not be liable for special, incidental, indirect, consequential, punitive, or other damages arising from or connected with the purchase, installation, or use of its products.

This limited warranty does not cover consequential or incidental damages, including but not limited to:

• Damage to vehicle body panels, coatings, or surrounding components

• Labor costs associated with installation, removal, or replacement

• Loss of time, revenue, or business income

• Loss of vehicle use

• Rental vehicle expenses

• Shipping expenses, except as otherwise specified in this policy

• Inconvenience or related expenses

• Damage to vehicle systems or associated components

7.1 Thermal Damage to Vehicle Components

To the maximum extent permitted by applicable law, Valvetronic Designs disclaims liability for incidental, special, indirect, or consequential losses arising from installation or use of its products, including repair or replacement costs associated with damage to surrounding vehicle components, where such losses may lawfully be excluded.

This limitation includes claims involving thermal damage, melting, deformation, discoloration, or deterioration of vehicle components, including:

• Bumpers

• Diffusers

• Cameras

• Sensors

• Electrical wiring

• Electronic systems

• Other surrounding vehicle components

Nothing in this provision excludes or limits liability that cannot lawfully be excluded, including liability arising from defective products, personal injury, or other claims to the extent protected by applicable law.

7.2 Maximum Liability

In consideration of the purchase price paid, Valvetronic Designs' sole liability on any claim of any kind, whether in contract, tort, or otherwise, for any loss or damage arising out of, connected with, or resulting from the manufacture, sale, delivery, or use of products sold shall not exceed the amount actually paid to Valvetronic Designs for the applicable product, to the maximum extent permitted by applicable law.

These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy.

The exclusive remedy under this limited warranty for covered products is repair or replacement, or a refund where approved by Valvetronic Designs, subject to applicable law.

8. Customer Acknowledgment

By purchasing or installing a Valvetronic Designs exhaust system, the customer acknowledges the inherent thermal risks associated with high-performance exhaust systems.

The customer further acknowledges the importance of:

• Proper professional installation

• Maintaining adequate clearance from surrounding components

• Appropriate thermal shielding

• Ongoing inspection and maintenance

• Discontinuing vehicle operation when unsafe conditions are identified

These provisions supplement the applicable limited warranty and do not diminish any non-waivable consumer rights or statutory remedies.

8.1 Rights Under State Law

This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Warranty terms and available remedies may differ depending on applicable state laws. Certain exclusions or limitations of incidental or consequential damages may not apply in some jurisdictions.

Nothing in this warranty is intended to exclude or limit any rights or remedies that cannot lawfully be waived or restricted.

WARRANTY CLAIMS & RETURN POLICY

9. Warranty Claim Procedures

All warranty claims and returns must be initiated through the original place of purchase.

9.1 Do Not Remove the Product Before Authorization

IF YOU REMOVE IT, WE CANNOT APPROVE IT.

If a product issue is discovered after installation, do not remove the product from the vehicle before receiving return authorization from the original place of purchase.

Information collected while the product remains installed is often essential for diagnosing the issue and determining the appropriate corrective action.

Valvetronic Designs must be given the opportunity to evaluate the reported issue and provide diagnostic guidance before removal.

Products removed after installation without prior return authorization will be denied warranty coverage.

9.2 Warranty Claim Resolution

If a warranty claim is approved, Valvetronic Designs may, at its sole discretion:

• Repair the defective product

• Replace the defective product

• Issue a refund for the product

All warranty resolutions are subject to the terms, conditions, and exclusions outlined in this policy and applicable law.

9.3 How to Submit a Warranty Claim

Customers who purchased directly from Valvetronic Designs may initiate a warranty claim through either of the following methods:

Email: customerservice@valvetronic.com

Website: www.valvetronic.com

Alternatively, complete the Return Material Authorization (RMA) form located at the bottom of the Valvetronic Designs website.

Customers who purchased through an authorized dealer or other retailer must initiate their claim through the original place of purchase.

Important: Valvetronic Designs will not accept any return without an approved RMA number.

10. Returns and Refunds

10.1 Return Eligibility

Valvetronic Designs accepts eligible returns of new, unused, and uninstalled products within thirty (30) days of the original purchase date, provided the products were purchased directly from Valvetronic Designs.

To qualify for a return:

• The product must be new, unused, and uninstalled.

• The return must be initiated within thirty (30) days of purchase.

• An approved RMA number must be obtained before shipment.

• The product must be returned in its original packaging.

• A copy of the original purchase receipt must be included.

Used or installed products are not eligible for standard returns. Eligible warranty claims are handled separately under the warranty procedures outlined above.

10.2 Return Authorization Requirements

All returns require an approved Return Material Authorization (RMA) number.

The RMA number must be clearly written on the outside of the return package.

A copy of the original purchase receipt must be included inside the package.

Returns without an RMA number will not be accepted.

10.3 Return Deadline

Approved returns must be received at Valvetronic Designs headquarters within thirty (30) days of the date return authorization is issued to qualify for credit.

10.4 Restocking and Re-Boxing Fees

The following fees may apply:

• Non-Warranty Returns: All non-warranty returns are subject to a 25% re-boxing/restocking fee.

• Ineligible Warranty Claims: Products submitted for warranty evaluation that are determined to be ineligible for warranty coverage may be subject to a 25% re-boxing/restocking fee.

10.5 Return Shipping Responsibilities

Return shipping costs are the responsibility of the customer unless:

• The returned product is determined to qualify for warranty coverage.

• Valvetronic Designs shipped an incorrect product or component.

All returns must comply with the authorization and packaging requirements outlined in this policy.

11. Warranty and Returns Contact Information

For warranty inquiries, product concerns, or return authorization requests, please contact Valvetronic Designs customer service.

Valvetronic Designs

Email: customerservice@valvetronic.com

Website: www.valvetronic.com

Warranty and Returns: Submit an RMA request using the form located at the bottom of our website.

Please retain your original proof of purchase, as it is required for warranty and return processing.