Once an order is placed through our website a confirmation email will be sent to you confirming we have received your order. If you do not see this email after checking out, please double check any and all spam/junk folders.

In stock items are typically then shipped out via FedEx, UPS, DHL, & USPS 1-3 business days or so after the order is received. Special order items are subject to a 4-6 week minimum production build time to be hand crafted for you. Once shipped out you’ll then receive an additional confirmation email with tracking information on your order.

To track an order that is already been placed, click here.

For special handling requests it's best to contact our support team by clicking here or via the "contact us" form. We do offer same day shipping for in stock items yes, for certain circumstances and can offer expedited shipping for an additional charge if needed. 

We currently offer worldwide shipping for just about most countries! The lower 48 US States are available with flat rate "Ground" speed shipping and can be upgraded to expedited at checkout for an additional cost based on the items in the cart and where it's shipping to.

For the most accurate shipping quote on international shipments, you'll want to add the item to your cart via our website and walk through our stores checkout process as the items in your cart and the exact address it is going to will determine the shipping rate! Just as a heads up the price at checkout will not include prepaid duties or taxes so you will need to cover that on your end for the package to clear customs.

We do offer same day shipping for in stock items yes, for certain circumstances and can offer expedited shipping for an additional charge if needed. For special handling requests it's best to contact our support team via the "contact us" form.

In stock items are typically fulfilled within 3-7 business days after the order is received. 

Special Ops Items are subject to a 6-8 week production time if not in stock.

To track an order that is already been placed, click here.

We can only change orders that have not been processed for shipping yet. To make changes to your order, please reach out to support by clicking here or submitting your request via "contact us" form or email customerservice@valvetronic.com as soon as possible.=

If you wish to cancel your order, please click here or reachout to our support team via the "contact us" form or by emailing customerservice@valvetronic.com as soon as the order is placed. Once 48 hours has elapsed after the order is received, we will not be able to cancel the order.

 If you wish to cancel a shipping item you must receive the item fully and ship it back out to the original shipping address. All eligible orders for return are processed with a 30% restocking fee and the shipping cost will not be refunded. 

We can only change orders that have not been processed for shipping yet. To make changes to your order, please click here or reach out to support by submitting your request via "contact us" form or email customerservice@valvetronic.com as soon as possible.

Once your order has been shipped, you will receive an email and or text notification with tracking information of the order. You can also track your order by logging in to your account here.

If your order has not been shipped yet, then we can deliver to a different address as per your request. For further assistance, please contact us through 'contact us' form or click here.

Once an order has been shipped we cannot change the shipping address. 

You can purchase on our website using a debit or credit card.

Additionally, we support Paypal, Apple Pay, Google Pay, Shop Pay, and other wallets as well as Affirm financing. You can choose these payment methods at checkout.

We do accept returns within 30 days of delivery as long as the items are completely unused and in the same condition that it was received. All eligible orders for return are processed with a 30% restocking fee.

Returnable Items Include: 

In Stock Items (excluding Special Ops Systems)

Universal Valved Muffler Kits (uninstalled)

NON-RETURNABLE ITEMS (NO EXCEPTIONS):

Electrical Items (exhaust valve controllers)

Universal Valved Mufflers once installed

Special Ops / Special ordered exhaust systems

Missing factory boxes or packaging. Must be returned with ALL factory packaging as it came from Valvetronic Designs.

Undocumented shipping damage or mis-packaged items

Incomplete returns, missing hardware or components

Damage from misuse or improper installation

Over 30 days since delivery date

Preorder items

We do accept exchanges and they follow the same conditions as returns. 

 - The item must have been sold on our online store 

- The item cannot have been used in any way 

- The return or exchange request is made within 14 days of delivery

To request an exchange, please submit your request via "contact us" form. A member of our support staff shall respond as soon as possible

In the case an exchange is needed, it is the purchaser’s responsibility to ship back the product in exchange for the proper components.

Example:

Ordered a 2.5 muffler kit but need 3.0

Please reach out via email and confirm the exchange

You will be required to reorder the product.

Once reordered ship the original shipment back to us for a refund

We will ship out your new order in the meantime

For an order to be eligible for return, you must reach out within 14 days of delivery and as long as the items are completely unused and in the same condition that it was received we can process a return. All eligible orders for return are processed with a 30% restocking fee. To initiate a return all the items of the order and its original packaging will need to be boxed up and taken to your local postage store to be sent back to the original sending address. 

All eligible returns are processed with a 30% restocking fee. More information can be found here.

Installation will vary depending on whether you’re installing a bolt on, vehicle specific system or a Universal kit that will need to be custom fabricated in place. 

If you have one of our Universal Kits, head here for more information on how the kit is installed. 

For general install tips and tricks for most bolt on systems, take a look here. 

Depending on the exact system and configuration, yes many of our exhaust setups allow you to reuse factory valve control. Whether it's the factory valves in your M5 or the vacuum setup on your NPP Corvette exhaust with our Universal valved mufflers, many vehicles and platforms can allow for the reuse of the OEM valve control. Lots of vehicles like the G8x however can benefit from the use of our standalone controller, this is because the factory valves are only open 100% of the way at idle. Even in the Sport modes with the in car button toggled, once rolling the exhaust flaps are operating based on throttle input and the car is very quiet. If installed with our standalone controller the customer will notice a TON more sound with our setup and it completely changes the driving experience!

Currently local pickup is available at our facility located in Boyertown, PA!

However, we do also have lots of distributors in the US, Canada, the UK, Australia, and all around the globe! The full list of stores that resell our products can be found on our stores locator map here.

For vehicle's we don't offer a bolt on solution for, we'd recommend our Universal kit in place of the factory muffler or even used on a custom or aftermarket system for increase of sound and flexibility of valve control at the touch of a button! Our kit is available with optional tips as well upon checkout to finish off the look! For installation we recommend working with your local automotive/muffler shop as they will be able to best assist with welding our valved mufflers in place for longevity! You can find the kit located on our website here

Product Warranty

1 year:

Valvetronic Designs Universal Valved Muffler Kits come with a 1 year warranty from purchase date. This warranty covers the vacuum control box and muffler. No external wires hoses or attachments are covered under this warranty. Indisputable photo and video evidence must be provided in an order issues claim in the case of a universal muffler kit failure.

 Vacuum control harness

30 Days:

VALVETRONIC DESIGNS brand exhausts: Tubing, welding, flex areas

Valves on exhausts

Electronics / Electronic Components found on any product

Catalysts

Tip finish defects (please follow washing instructions prior to contacting support)

Our customer service team is available throughout the business week, from 9 am to 5 pm EST. You can best reach us via our "Contact Us" form or by clicking here.

Only one coupon can be used on a single transaction or a cart and discounts cannot be stacked.