Return Policy

RETURN POLICY:

  

RETURN POLICY EXTENDS ONLY TO MANUFACUTURE DEFECT. NO RETURNS / EXCHANGES .

 

ISSUES REGARDING FITMENT CAN BE SUBMITTED UP TO 30 DAYS AFTER THE PRODUCT IS DELIVERED. IF THE 30 DAYS HAS ELAPSED AND THE PRODUCT HAS NOT BEEN INSTALLED A RESTOCKING FEE WILL BE CHARGED.

 

*IF THE PRODUCT HAS BEEN USED ON THE VEHICLE IT IS NO LONGER RETURNABLE. RETURNS ONLY APPLY TO NEW ITEMS. ANY USED ITEM CAN NOT BE RETURNED OR CONSIDERED FOR EXCHANGE.

  

IF A PRODUCT IS ORDERED ON PREORDER PLEASE ALLOW FOR 6-8 WEEKS FOR DELIVERY. A SPECIAL OPERATIONS ORDER / PREORDER ITEMS CAN NOT BE CANCELED. AS THE ORDEREE YOU ARE RESPONSIBLE FOR THE PRODUCT ONCE IT IS ORDERED. THESE ITEMS ARE HANDMADE FOR YOU.

 

RETURNS TAKE 24 HOURS TO PROCESS. IF YOU CANCEL YOUR ORDER LESS THAN 24 HOURS BEFORE THE SHIPMENT TIME WE WILL BE UNABLE TO ASSIST IN THE ORDER CANCELATION PROCESS.

 

Valvetronic Designs sources parts from Italy, Germany, United Kingdom and the USA to craft our custom made "Special Operations Exhaust Systems". Valvetronic Designs incurs material and shipping costs from Domestic and International suppliers as soon as customers place orders.

 

 

FITMENT ISSUES:

 

If you receive a product that does not fit proper please email us at: customerservice@valvetronic.com and fill out this from:

 https://valvetronic.com/pages/order-issues?_pos=1&_sid=742dd4bf7&_ss=r

 

 If the item is a special operations product and another unit is not in stock, we will assist in the modification process to repair the exhaust. This way we are able to assist you get your car back on the road sounding as it always should have.

 

If a replacement unit is available, we will ship you a replacement and a return label to get the original damaged product back. If the original product is not shipped back Valvetronic Designs reserves the right to charge for the additional product.

 

 

 NON-RETURNABLE ITEMS (NO EXCEPTIONS):

Electrical Items

Special Ops / Special ordered exhaust systems

Missing factory boxes or packaging. Must be returned with ALL factory packaging as it came from Valvetronic Designs.

Undocumented shipping damage or mis-packaged items

Incomplete returns, missing hardware or components

Damage from misuse or improper installation

Over 15 days

Preorder items

Out of stock order items

 

 

 RETURNABLE ITEMS (SUBJECT TO 30% RESTOCKING FEE):

 In stock items (Excluding Special Operations Systems)

 Items delivered less than 15 Days prior

 

 

 

ORDER CANCELATIONS:

Order Cancelations must be made within 24 Hours of order time. After this period has elapsed cancelations will not be granted.

An order can NOT be canceled if it has shipped.

 

 

ORDER EXCHANGE: 

 

In the case an exchange is needed, it is the purchaser’s responsibility to ship back the product in exchange for the proper components.

Example:

Ordered a 2.5 muffler kit but need 3.0

Please reach out via email and confirm the exchange

Box up and ship the 2.5 muffler back to us

We will then ship you a 3.0 muffler as needed

 

 

 

 

PARTIAL RETURNS:

 

Partial returns are not granted. You are responsible for confirming the product you ordered are the correct ones for your vehicle.

Example:

Ordered 2 muffler kit and 2 tips but only need 1 muffler

We are not able to process returns for partial kits

 

 

RETURN PROCESS:

  

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  

Buyer pays return shipping in all circumstances. No exceptions granted. No drop offs.

 

Upon arrival back to our facility, items are inspection for completion. If we refund a granted the original payment method will be refunded accordingly subject to restocking fees.

 

 

 

PRODUCT DISCOUNTS:

 

 If your order has been placed within 24 hours and a sale goes live on the product you have ordered you are able to reorder the product and cancel your original. Customers MUST contact the Valvetronic Designs Customer Service team to make us aware of their intentions.

 

  1. *Please note that this could result in delays as your original order slot is forfeited.
  2. *If an order has already shipped a discount is not applicable
  3. *If an order has been placed more than 24 Hours prior, Valvetronic Designs is unable to offer this exchange program
  4. *Not applicable on Special Operations Systems

 

 

 

 

 

SHIPPING:

 

 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Damaged Packaging 
Extreme care goes into the handling and packaging of each VALVETRONIC DESIGNS product. All products are properly inspected before shipment and are packed in a manor to avoid damage. Valvetronic Designs is NOT responsible for damages that occur during transit. All packages are shipped with the appropriate amount of insurance. If package appears damaged on arrival, state the damaged condition and have the driver acknowledge the damage condition as well. In the case that products appear damaged after opening, contact the carrier immediately. Save all packaging for the claim inspection.

 

 

UPS Claims:

800.742.5877

 

 

 REPLACEMENT PARTS (RETURNED TO MANUFACTURE)

  1. Customers who have been sent replacement parts have 7 days to send back the original unit.
  2. This allows Valvetronic Designs time to inspect the unit and make further updates to the product if necessary.
  3. If a customer is unresponsive after 72 Hours of initial correspondence regarding return of original unit an invoice will be generated as customer is therefore responsible for the cost of the replacement parts.
  4. If customer fails to correspond with Valvetronic Designs regarding the return of original items, It is therefore deemed the customer intended to ignore return requests and is responsible to pay for the items not returned. Failure to comply will result in generated invoice being sent to collections.

 

 

UNIVERSAL MUFFLER WARRANTY:

 

 

Valvetronic Designs Universal Valved Muffler Kits come with a 1 year warranty from purchase date. This warranty covers the vacuum control box and muffler. No external wires hoses or attachments are covered under this warranty. Undisputable photo and video evidence must be provided in an order issues claim in the case of a universal muffler kit failure.

 

  

 

CHARGEBACK POLICY:

 

 

A CUSTOMER SHALL NOT PROCESS A CHARGEBACK WITHOUT SENDING THE GOODS BACK TO US. CHARGEBACKS FOR ANY REASON WILL NOT BE ACCEPTED UNLESS ITEMS ARE RETURNED BACK TO US. NO CREDITCARD COMPANY SHALL INITIATE A CHARGEBACK WITHOUT REQUIRING CUSTOMER TO SEND THE ITEMS BACK. ITEMS CAN BE SEND BACK TO US AT:

 

 

 

 

RETURN ADDRESS:

 

 

VALVETRONIC DESIGNS

 121 PARK AVE,

 QUAKERTOWN PA 18951

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