Return Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Return Policy Guidelines:

RETURNS TAKE 24 HOURS TO PROCESS. IF YOU CANCEL YOUR ORDER LESS THAN 24 HOURS BEFORE THE SHIPMENT TIME WE WILL BE UNABLE TO ASSIST IN THE ORDER CANCELATION PROCESS. 

 

Non-Returnable Items

  • Electrical Items - No Exceptions
  • Special Ops / Special ordered exhaust systems 
  • Missing factory boxes or packaging. Must be returned with ALL factory packaging as it came from Valvetronic Designs.
  • Undocumented shipping damage or mis-packaged items
  • Incomplete returns, missing hardware or components
  • Damage from misuse or improper installation
  • Over 30 days

Returnable (Subject to a 15% restocking fee)

  • In-Stock Items
  • Uninstalled Items
  • Returned within 30 days

Buyer pays return shipping in all circumstances. No exceptions granted



Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Preorders (if applicable)

If for any reason a preorder is placed and the customer is unable to complete the order, for absolutely no reason what so ever shall the deposit be refunded. Once a preorder is placed and a system put into production the customers deposit is final and shall not be returned for any reason. 


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@valvetronic.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

CHARGEBACK POLICY 

A CUSTOMER SHALL NOT PROCESS A CHARGEBACK WITHOUT SENDING THE GOODS BACK TO US. CHARGEBACKS FOR ANY REASON WILL NOT BE ACCEPTED UNLESS ITEMS ARE RETURNED BACK TO US. NO CREDITCARD COMPANY SHALL INITIATE A CHARGEBACK WITHOUT REQUIRING CUSTOMER TO SEND THE ITEMS BACK. ITEMS CAN BE SEND BACK TO US AT:

 

VALVETRONIC DESIGNS 

121 PARK AVE,

QUAKERTOWN PA 18951

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